Privacy Policy

Last updated: SEPTEMBER 15, 2026

Heirloom Event Company LLC ("Heirloom," "we," "us," or "our") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your information when you visit heirloomeventco.com (the "Site") or otherwise interact with us.

By using our Site, you agree to the terms of this Privacy Policy.

Information We Collect

Information you give us directly. When you fill out a contact form, inquire about our services, book a consultation, or sign up for our email list, we may collect:

Name
Email address
Phone number
Wedding date and location
Any other details you choose to share about your event or planning needs

Information collected automatically. When you visit our Site, we (and our service providers) may automatically collect certain information, including:

IP address
Browser type and device information
Pages visited and time spent on the Site
Referring website or source

This is typically collected through cookies and similar tracking technologies. See "Cookies" below for more detail.

Information from third parties. If you interact with us through a linked service (for example, booking a consultation through a scheduling tool, or reaching out via social media), we may receive information from that platform in accordance with its own privacy policy.

How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide our wedding planning services
Communicate with you about your event, our services, or your account
Send marketing emails or updates, where you've opted in (you can unsubscribe at any time)
Improve our Site, services, and client experience
Comply with legal obligations

We do not sell your personal information.

Cookies

Our Site uses cookies and similar technologies to improve functionality, understand how visitors use the Site, and support analytics. You can control cookie preferences through your browser settings or, where available, through a cookie preference tool on our Site. Disabling cookies may affect how certain parts of the Site function.

Third-Party Services

We use third-party platforms to help run our business and Site, which may include:

Squarespace, our website and hosting provider
Email marketing platforms
Scheduling and booking tools
Payment processors, for invoicing and deposits

These providers may collect or process information on our behalf, subject to their own privacy policies. We encourage you to review those policies directly.

How We Share Information

We do not sell or rent your personal information. We may share information with:

Service providers who help us operate our business (as listed above)
Vendors and partners directly involved in planning your event, but only with your knowledge and as needed to coordinate your wedding
Legal authorities, if required by law or to protect our rights, safety, or property

Data Retention

We retain personal information for as long as necessary to provide our services, maintain business records, and comply with legal obligations. As a general guide:

Inquiry and contact form information is retained for up to 24 months if no booking follows
Client and event information is retained for the duration of our working relationship, plus a reasonable period afterward for record-keeping and legal purposes
Email marketing information is retained until you unsubscribe or request removal

If you'd like your information removed sooner, you can reach out using the contact information below.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, which can include the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Opt out of marketing communications
Object to or restrict certain processing of your information

To exercise any of these rights, contact us using the information below. We'll respond within a reasonable timeframe.

For clients located in the European Union or UK: You may have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority.

For California residents: You may have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we've collected about you, the right to request deletion of that information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of your personal information. We do not sell or share personal information. To exercise any of these rights, contact us using the information below and we'll respond within a reasonable timeframe.

Children's Privacy

Our Site and services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

Security

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.